| Datos Identificativos | 2014/15 | |||||||||||||
| Asignatura | Calidade na Xestión TIC | Código | 614G01211 | |||||||||||
| Titulación |
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| Descriptores | Ciclo | Período | Curso | Tipo | Créditos | |||||||||
| Grao | 1º cuadrimestre |
Curso de Adaptación Enxeñeiros Téc. en Informática | Obrigatoria | 6 | ||||||||||
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| Bibliografía básica |
Brady Orand (2011). Foundations of IT Service management with ITIL 2011. CreateSpace
Peter Farenden (2011). ITIL for dummies. Oxford : John Wiley & Sons
Office of Government Commerce (2012). Passing your ITIL Foundation exam. The Stationery Office |
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| Bibliografía complementaria |
Cabinet Office (2011). ITIL Continual Service Improvement. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Service Design. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Service Operation. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Service Strategy. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Service Transition. TSO (The Stationery Office) |
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