| Diplomado en Ciencias Empresariais |
 Asignaturas |
| Comunic. Empresarial en L. Estranxeira (inglés) |
| Contidos |
| Datos Identificativos | 2012/13 | |||||||||||||
| Asignatura | Comunic. Empresarial en L. Estranxeira (inglés) | Código | 650011504 | |||||||||||
| Titulación |
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| Descriptores | Ciclo | Período | Curso | Tipo | Créditos | |||||||||
| 1º e 2º Ciclo | 1º cuadrimestre |
Primeiro-Segundo-Terceiro | Optativa | 4 | ||||||||||
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| Temas | Subtemas |
| Unit 1. Letters, faxes, and emails. | 1.1. Business letters: layout and parts 1.2. Faxes 1.3. Emails |
| Unit 2. Content and style. | 2.1. Length 2.2. Order and sequence 2.3. Planning 2.4. Clarity and accuracy |
| Unit 3. Enquiries. | 3.1. Opening 3.1.2. Asking for catalgues, price lists, details, samples, patterns or demonstrations 3.1.3. Suggesting terms, methods of payment, discounts 3.1.4. Asking for goods on approval; Asking for an estimate 3.1.5. Closing 3.1.6. Examples 3.2. Phone enquiries |
| Unit 4. Replies and quotations. | 4.1. Replying to enquiries 4.1.1.Opening 4.1.2. Confirming that you can help 4.1.3. 'Selling' your product 4.1.4. Suggesting alternatives 4.1.5. Referring the customer to another place 4.1.6. Sending catalogues, prices lists, and samples 4.1.7. Arranging demonstrations and visits 4.1.8. Closing 4.2. Giving quotations 4.2.1. Prices 4.2.2. Transport and insurance costs 4.2.3. Discounts 4.2.4. Methods of payment and Quoting delivery date 4.2.5. Fixed terms and negotiable terms 4.2.6. Giving an estimate 4.2.7. Examples 4.3. Answering phone enquries |
| Unit 5. Orders | 5.1. Placing an order 5.1.1. Opening 5.1.2. Payment and discounts 5.1.3. Delivery and methods of delivery 5.1.4. Packing 5.1.5. Closing 5.2. Acknowledging an order. Examples 5.3. Advice of despatch. Examples 5.4. Delays in deilvery 5.5. Refusing an order 5.5.1. Out of stock 5.5.2. Bad reputation 5.5.3. Unfavourable terms 5.5.4. Size |
| Unit 6. Complaints and adjustments | 6.1. Unjustified complaints 6.2. Making general complaints 6.2.1. Opening 6.2.2. The language of complaints 6.2.3. Explaining the problem 6.2.4. Suggesting the solution 6.3. Replying to letters of complaint 6.3.1. Opening 6.3.2. Asking for time to investigate the complaint 6.3.3. Explaining the mistake 6.3.4. Solving the problem 6.3.5. Rejecting a complaint 6.3.6. Closing 6.3.7. Examples 6.4. Accounting errors and adjustments 6.4.1. Debit notes 6.5. Phone complaints and adjustments 6.4.2. Credit notes 6.4.3. Examples |
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