Guía DocenteCurso Facultade de Informática |
Grao en Enxeñaría Informática |
Subjects |
Calidade na Xestion TIC |
Contents |
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Identifying Data | 2014/15 | |||||||||||||
Subject | Calidade na Xestion TIC | Code | 614G01046 | |||||||||||
Study programme |
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Descriptors | Cycle | Period | Year | Type | Credits | |||||||||
Graduate | 2nd four-month period |
Third | Obligatoria | 6 | ||||||||||
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Topic | Sub-topic |
Introduction | IT and organizations Service Management |
Good Practices in Service Management | General ideas Introduction to ITIL v3 |
The Service Lifecycle | Service Lifecycle Service Strategy Service Design Service Transition Service Operation Continual Service Improvement |
Service Design | General concepts and definitions Key principels and models Processes |
Service Transition | General concepts and definitions Key principles and models Processes |
Service Operation | General concepts and definitions Key principles and models Processes Functions |
Service Strategy | Introduction Processes |
Continual Service Improvement | Key principles and definitions Processes |
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