Grao en Enxeñaría Informática |
Subjects |
Calidade na Xestion TIC |
Sources of information |
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Identifying Data | 2014/15 | |||||||||||||
Subject | Calidade na Xestion TIC | Code | 614G01046 | |||||||||||
Study programme |
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Descriptors | Cycle | Period | Year | Type | Credits | |||||||||
Graduate | 2nd four-month period |
Third | Obligatoria | 6 | ||||||||||
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Basic |
Brady Orand (2011). Foundations of IT Service management with ITIL 2011. CreateSpace Peter Farenden (2011). ITIL for dummies. Oxford : John Wiley & Sons Office of Government Commerce (2012). Passing your ITIL Foundation exam. The Stationery Office |
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Complementary |
Cabinet Office (2011). ITIL Continual Service Improvement. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Design. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Operation. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Strategy. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Transition. TSO (The Stationery Office) |
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