Guía DocenteCurso Facultade de Informática |
Grao en Enxeñaría Informática |
Asignaturas |
Calidad en la Gestión TIC |
Fuentes de información |
|
|
|
Datos Identificativos | 2014/15 | |||||||||||||
Asignatura | Calidad en la Gestión TIC | Código | 614G01211 | |||||||||||
Titulación |
|
|||||||||||||
Descriptores | Ciclo | Periodo | Curso | Tipo | Créditos | |||||||||
Grado | 1º cuatrimestre |
Curso adap. Ing.. Téc. Informática | Obligatoria | 6 | ||||||||||
|
Básica |
Brady Orand (2011). Foundations of IT Service management with ITIL 2011. CreateSpace Peter Farenden (2011). ITIL for dummies. Oxford : John Wiley & Sons Office of Government Commerce (2012). Passing your ITIL Foundation exam. The Stationery Office |
|
|
Complementária |
Cabinet Office (2011). ITIL Continual Service Improvement. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Design. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Operation. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Strategy. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Transition. TSO (The Stationery Office) |
|
|