Introduction to IT Service Management (ITSM) within an organization/company. Special focus will be put on ITIL recommendations.
Contingency plan
1. Modifications to the contents:
+ None
2. Methodologies:
+ If needed, theory lessons, practice lessons and the case study presentation, can be carried out on a virtual classroom using Teams. The objective test or final exam could also be carried out on a virtual fashion by using resources from the Moodle platform.
3. Mechanisms for personalized attention to students:
+ Students can use several virtual channels to contact with the teacher, mainly by videoconferencing using Teams or plain old email.
4. Modifications in the evaluation:
+ No modification
5. Modifications to the bibliography or webgraphy:
+ None
(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.