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Guía DocenteCurso Facultade de Filoloxía |
| Grao en Turismo |
 Asignaturas |
| Primeiro Idioma Moderno II: Inglés |
| Contidos |
| Datos Identificativos | 2020/21 | |||||||||||||
| Asignatura | Primeiro Idioma Moderno II: Inglés | Código | 662G01028 | |||||||||||
| Titulación |
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| Descriptores | Ciclo | Período | Curso | Tipo | Créditos | |||||||||
| Grao | 1º cuadrimestre |
Terceiro | Obrigatoria | 6 | ||||||||||
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| Temas | Subtemas |
| Hotel branding | Types of hotels: descriptions, locations, facilities and services, etc. Current and future hotel trends Language skills: speaking, listening, writing, reading and translation. |
| Effective business communications in the hotel and tourism industry |
Customer service and guest satisfaction: responding to comments and complaints. Written internal and external communications: business plans and reports, stakeholder relations, customer relations. 1. Layout 2. Informal and formal language 3. Structure and organisation. 4. Communicative impact |
| Running a tourism business | 1. Discussion of previous/future work experiences and/or internships. 2. Organising a hotel - talking about departments, employees, renovation, etc. 4. Discussion of workplace situations and work ethics issues. Language skills: speaking reading and listening. |
| Academic English | An introduction to the language of academic English. Writing an abstract in English. |
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