Introduction to IT Service Management (ITSM) within an organization/company. Special focus will be put on ITIL recommendations.
Contingency plan
1. Modifications to the contents:
+ None
2. Methodologies:
+ If needed, theory lessons, practice lessons and the case study presentation, can be carried out on a virtual classroom using Teams. The objective test or final exam could also be carried out on a virtual fashion by using resources from the Moodle platform.
3. Mechanisms for personalized attention to students:
+ Students can use several virtual channels to contact with the teacher, mainly by videoconferencing using Teams or plain old email.
4. Modifications in the evaluation:
+ No modification
5. Modifications to the bibliography or webgraphy:
+ None
(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.
Subjects
