Identifying Data					2021/22
Subject (*)	ICT Management Standards			Code	614G01046
Study programme	Grao en Enxeñaría Informática
Descriptors	Cycle	Period	Year	Type	Credits
	Graduate	2nd four-month period	Third	Optional	6
Language	Spanish English
Teaching method	Face-to-face
Prerequisites
Department	Enxeñaría de Computadores
Coordinador	Enes Álvarez, Jonatan		E-mail	jonatan.enes@udc.es
Lecturers	Enes Álvarez, Jonatan		E-mail	jonatan.enes@udc.es
Web
General description	Introduction to IT Service Management (ITSM) within an organization/company. Special focus will be put on ITIL recommendations.
Contingency plan	1. Modifications to the contents: + None 2. Methodologies: + If needed, theory lessons, practice lessons and the case study presentation, can be carried out on a virtual classroom using Teams. The objective test or final exam could also be carried out on a virtual fashion by using resources from the Moodle platform. 3. Mechanisms for personalized attention to students: + Students can use several virtual channels to contact with the teacher, mainly by videoconferencing using Teams or plain old email. 4. Modifications in the evaluation: + No modification 5. Modifications to the bibliography or webgraphy: + None
Study programme competencies Learning aims Contents Planning Methodologies Personalized attention Assessment Sources of information Recommendations
(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.