| Datos Identificativos | 2019/20 | |||||||||||||
| Asignatura | Calidade na Xestion TIC | Código | 614G01046 | |||||||||||
| Titulación |
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| Descriptores | Ciclo | Período | Curso | Tipo | Créditos | |||||||||
| Grao | 2º cuadrimestre |
Terceiro | Optativa | 6 | ||||||||||
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| Bibliografía básica |
Office of Government Commerce (2012). Passing your ITIL Foundation exam. The Stationery Office
Brady Orand (2011). Foundations of IT Service management with ITIL 2011. CreateSpace
Peter Farenden (2011). ITIL for dummies. Oxford : John Wiley & Sons |
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| Bibliografía complementaria |
Cabinet Office (2011). ITIL Service Strategy. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Service Design. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Service Transition. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Service Operation. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Continual Service Improvement. TSO (The Stationery Office) |
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