Identifying Data					2019/20
Subject (*)	ICT Management Standards			Code	614G01046
Study programme	Grao en Enxeñaría Informática
Descriptors	Cycle	Period	Year	Type	Credits
	Graduate	2nd four-month period	Third	Optional	6
Language	Galician English
Teaching method	Face-to-face
Prerequisites
Department	Enxeñaría de Computadores
Coordinador	Arenaz Silva, Manuel Carlos		E-mail	manuel.arenaz@udc.es
Lecturers	Arenaz Silva, Manuel Carlos		E-mail	manuel.arenaz@udc.es
Web
General description	Introduction to IT Service Management (ITSM) within an organization/company. Special focus will be put on ITIL recommendations.
Study programme competencies Learning aims Contents Planning Methodologies Personalized attention Assessment Sources of information Recommendations
(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.