Esta materia concíbese como un estudo introdutorio, pero exaustivo, sobre a xestión da calidade total, os modelos de calidade, normas de aseguramento e organismos de acreditación, normalización e certificación no ámbito turístico. Tamén se aborda a cuestión das ferramentas básicas para a xestión e avaliación da calidade.
Contingency plan
1. Modifications to the contents
2. Methodologies
*Teaching methodologies that are maintained
*Teaching methodologies that are modified
3. Mechanisms for personalized attention to students
4. Modifications in the evaluation
*Evaluation observations:
5. Modifications to the bibliography or webgraphy
(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.
