Identifying Data

2015/16

Subject (*)

Inglés no Contorno Profesional

Code

662G01045

Study programme

Grao en Turismo

Descriptors

Cycle

Period

Year

Type

Credits

Graduate

1st four-month period

Fourth

Optativa

Language

English

Teaching method

Face-to-face

Prerequisites

Department

Coordinador

Moss , Sarah

E-mail

smoss@udc.es

Lecturers

Moss , Sarah

E-mail

smoss@udc.es

Web

General description

This course is designed to provide business communication skills for those of you who may soon need to use English in a work environment. They include basic Business English skills that are essential whatever you are doing in business, namely:
• Talking to people in business situations – presentation, meetings, negotiations, small talk, telephone conversations
• Written communications: letters, faxes, memos, e-mails, summaries, notes, reports.
You will also be seeing a certain amount of vocabulary that can be termed as business vocabulary. During the course, therefore, you will also be studying specific business situations, such as those listed below:
• Ordering and supplying goods or services
• Making and answering enquiries
• Placing and acknowledging ordersdelivery and after-sales problems
• Explaining and describing procedures

Study programme competencies

Code	Study programme competences / results
A6	Ter unha marcada orientación de servizo ao cliente.
A13	Manexar técnicas de comunicación.
A15	Traballar en inglés como lingua estranxeira.
A29	Traballar en medios socioculturais diferentes.
B1	Capacidade de análise e síntese.
B3	Resolución de problemas.
B4	Razoamento crítico.
B5	Compromiso ético.
B6	Aprendizaxe autónoma.
B7	Adaptación a novas situacións.
C2	Dominar a expresión e a comprensión de forma oral e escrita dun idioma estranxeiro.
C3	Utilizar as ferramentas básicas das tecnoloxías da información e as comunicacións (TIC) necesarias para o exercicio da súa profesión e para a aprendizaxe ao longo da súa vida.
C4	Desenvolverse para o exercicio dunha cidadanía aberta, culta, crítica, comprometida, democrática e solidaria, capaz de analizar a realidade, diagnosticar problemas, formular e implantar solucións baseadas no coñecemento e orientadas ao ben común.
C5	Entender a importancia da cultura emprendedora e coñecer os medios ao alcance das persoas emprendedoras.
C6	Valorar criticamente o coñecemento, a tecnoloxía e a información dispoñible para resolver os problemas cos que deben enfrontarse.
C7	Asumir como profesional e cidadán a importancia da aprendizaxe ao longo da vida.
C8	Valorar a importancia que ten a investigación, a innovación e o desenvolvemento tecnolóxico no avance socioeconómico e cultural da sociedade.

Learning aims

Learning outcomes	Study programme competences / results
To acquire communicative competence inthe English language, in accordance with the professional context of the tourist industry. To become competent in the use of high frequency vocabulary used in professional situations within the tourist industry.	A6 A13 A15 A29	B1 B3 B4 B5 B6 B7	C2 C3 C4 C5 C6 C7 C8
To identify and employ written and oral discourse in the most appropriate register, using common rhetorical functions such as persuasion and information. To understand, analyse and summarise, and produce oral and written discourse in English commonly used in the tourist industry.	A29

Contents

Topic	Sub-topic
An introduction to professional communication in English - courtesy and intercultural communication
Telephone language
Oral discourse in product and destination management: the rhetorics of meetings and negotiations in English
Oral discourse in product and destination management (II): presentations in English: introductions, arguments, conclusions, questions and answers, debates and comments.
The language of business. Written and oral descriptions of trends, graphs and statistics using appropriate vocabulary. Dsicussing fact and figures.

Planning

Methodologies / tests	Competencies / Results	Teaching hours (in-person & virtual)	Student’s personal work hours	Total hours
Seminar	A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8	30	45	75
Simulation	A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8	10	20	30
Oral presentation	A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8	5	35	40

Personalized attention		5	0	5

(*)The information in the planning table is for guidance only and does not take into account the heterogeneity of the students.

Methodologies

Methodologies	Description
Seminar	Practical classes in which the students will work with the necessary explanations and information in order to perfect their written, oral and aural skills. Prior preparation will be required for these classes.
Simulation	Oral and listening activities in which students will be given a situation in which they are required to act, i.e. meetings, negotiations, presentations, telephone conversations, etc. The material will be based on the skills acquired during the seminars, and will also require prior preparation.
Oral presentation	5 -8 minute presentation accompanied by 400 word written report on aspects of working in multi-cultural environments. Final 10 minute presentation. Maximum 10 powerpoint slides. Topic to be chosen from the following areas: Promotion /marketing of tourism product / Trends in tourism Tourism-related news item - overview / impact / long-term consequences Human capital in tourism: training / lifelong learning

Personalized attention

Methodologies

Oral presentation

Seminar

Simulation

Description

Assessment

Methodologies	Competencies / Results	Description	Qualification
Oral presentation	A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8	Two individual oral presentations	55
Seminar	A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8	Attendance, participation and completion of written work (to a satisfactory standard) as required. In the case of those students that fail to meet the attendance requirement or have not handed in all the written work, the written exam will be worth 60% of the final grade.	10
Simulation	A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8	Attendance, participation and completion of tasks to a satisfactory standard as required. Telephone conversation (15%) - in which oral competence and the ability to take effective notes will be tested In-class group meeting(s). Students will be required to prepare all aspects of the meeting: Agenda, prior preparation, minutes, etc. Students that fail to meet the necessary standards or attendance will be required to take a final test.	35

Assessment comments
The first individual oral presentation will be worth 15% of the final grade and the second 40% of the final grade. The second oral presentation must include a visual presentation, and marks will be awarded for the communicative impact of both the visual aids presented and delivery.

Sources of information

Basic	B. Mascull (2004). Business Vocabulary in Use (advanced). Cambridge K. Thomson (2007). English for Meetings. Oxford University Press M.Grussendorf (2007). English for Presentations. Oxford University Press N. brieger (1996). The Language of Business English. Prentice Hall A. Watson-Delestree (1998). The Working Week. LTP L.Jones (2001). Working in English . Cambridge

Complementary

Recommendations

Subjects that it is recommended to have taken before

Idioma Moderno: Inglés/662G01006

Primeiro Idioma Moderno I: Inglés/662G01015

Primeiro Idioma Moderno II: Inglés/662G01028

Subjects that are recommended to be taken simultaneously

Subjects that continue the syllabus

Other comments

(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.