Students who fail to comply with the 80% attendance requirement may not opt for the 20% of the final grade assigned to seminar work; instead, their written exam will be graded as 70%.

In order to pass this subject, students are required to obtain a passing grade (50%) on BOTH the oral and written sections of the exam.

Students who are unable to comply with the 80% attendance requirements due to exemption from attendance as stipulated in regulations to this effect published by the University of A Coruña (Art. 3.b e 4.5 Normas de availación, revisión e reclamación das cualificacións dos estudos de grao e mestrado universitario (Art 3 e 8b), will be assessed in the following way: 70% written exam; 30% oral test.

In the second opportunity (July) students will be assessed as follows: 70% written exam and 30% oral exam. If students passed either the written exam or oral test in the first opportunity, this grade will be maintained for the second opportunity. This is ONLY valid for the two opportunities corresponding to the academic year in course.

Learning outcomes	Study programme competences
To use the specialised language of the travel and tourism industry, with particular emphasis on the hospitality industry. To obtain an insight into the similarities and differences between English and Spanish through contrastive analysis. To resolve grammatical difficulties that may prevent effective communication. To discuss and present information and opinions orally. To translate texts covering various aspects of the hospitality industry written in Spanish /Galician into English. To read, comprehend, summarise and answer questions both orally and in writing on hospitality industry related texts. To distinguish between and use formal and informal registers.	A1 A6 A13 A15	B4 B6 B7	C2 C3 C7

Topic	Sub-topic
Hotel branding: writing, reading and translation.	Types of hotels: descriptions - locations, facilities and services, etc. Current and future hotel trends 1. The value of translation as a language learning exercise. 2. The object /importance of translation in the tourism industry. 3. The importance of effective communication. 4. Mediation between two or more cultures. 5. The use of ICTs in translation. 6. Tourism as a language for specific purposes. 7. The sub-genres of the language of tourism. 8. The process of translation: before, during and after.
Hotel grading and standards: writing, reading and speaking	Classficiation of accommodation options around the world. Hotel inspection. Customer service: guest satisfaction: responding to comments and complaints. Written internal and external communications: websites: selling; terms and conditions; customer relations; online reputation; 1. Layout 2. Informal and formal language 3. Structure and organisation. 4. Communicative impact
Running a hotel: speaking	Qualities and skills of an effective manager. 1. Discussion of previous/future work experiences and/or internships. 2. Organising a hotel - talking about departments, employees, renovation, etc. 4. Discussion of workplace situations and work ethics issues.

Methodologies / tests	Competencies	Ordinary class hours	Student’s personal work hours	Total hours
Objective test	A1 A6 A13 A15 B4 B6 B7 C2 C3 C7	3	20	23
Workbook	A1 A6 A13 A15 B4 B6 B7 C2 C3 C7	5	15	20
Directed discussion	A1 A6 A13 A15 B4 B6 B7 C2 C3 C7	6	0	6
Seminar	A1 A6 A13 A15 B4 B6 B7 C2 C7	40	60	100

Personalized attention		1	0	1

(*)The information in the planning table is for guidance only and does not take into account the heterogeneity of the students.

Methodologies	Description
Objective test	Written exercises. Oral tests. Final examination
Workbook	Reading comprehension exercises of authentic tourism materials based on summarising, paraphrasing, etc.
Directed discussion	In-class discussions and oral exercises.
Seminar	Theory classes and practical exercises.

Methodologies	Competencies	Description	Qualification
Seminar	A1 A6 A13 A15 B4 B6 B7 C2 C7	Written assignments completed either inside or outside the classroom.	20
Objective test	A1 A6 A13 A15 B4 B6 B7 C2 C3 C7	Written examination consisting of the following exercises: a) Translation (ES_EN) of two texts of approximately 200 -250 words each. Students will be given a choice of between three and five texts from two sub-genres of the hospitality industry divided into two sections and will be expected to choose one translation from EACH section. b) Written internal or external business communication based on ample input, written in the correct tone and applying a suitable layout, guaranteeing a correct communicative impact.	50
Directed discussion	A1 A6 A13 A15 B4 B6 B7 C2 C3 C7	One-to-one oral examination based on work covered in class lasting between 10 and minutes. Students will be provided with some form of input and will be expected to communicate fluently and appropriately using the language of tourism	30

Assessment comments
Students who fail to comply with the 80% attendance requirement may not opt for the 20% of the final grade assigned to seminar work; instead, their written exam will be graded as 70%. In order to pass this subject, students are required to obtain a passing grade (50%) on BOTH the oral and written sections of the exam. Students who are unable to comply with the 80% attendance requirements due to exemption from attendance as stipulated in regulations to this effect published by the University of A Coruña (Art. 3.b e 4.5 Normas de availación, revisión e reclamación das cualificacións dos estudos de grao e mestrado universitario (Art 3 e 8b), will be assessed in the following way: 70% written exam; 30% oral test. In the second opportunity (July) students will be assessed as follows: 70% written exam and 30% oral exam. If students passed either the written exam or oral test in the first opportunity, this grade will be maintained for the second opportunity. This is ONLY valid for the two opportunities corresponding to the academic year in course.

Basic	M. McCarthy (2008). Academic Vocabulary in Use. Cambridge P. Emmerson (2002). Business Grammar Builder. Macmillan P.Strutt (2013). English for International Tourism Upper Intermediate. Pearson P. Leggott (2010). LCCI English for Business Testbuilder. Macmillan A.Pohl (2002). Professional English: Hotel and Catering. Penguin English Guides C. Talcott (2007). Target Score. Cambridge Professional English R. Walker (2009). Tourism 3 Oxford English for Careers. Oxford University Press A. Rowe (2002). Travel and Tourism . Cambridge International Examinations

Complementary

Other comments
The learning outcomes of this module are pitched at a B2 level of the Common European Framework of Reference for Languages.   Students are reminded that this is a subject covering English for Specific Purposes, and is NOT a General English course.  Likewise, they are reminded that the study of language requires preseverance and continuity over time.