Competencias do título |
Código
|
Competencias / Resultados do título
|
A6 |
Ter unha marcada orientación de servizo ao cliente. |
A13 |
Manexar técnicas de comunicación. |
A15 |
Traballar en inglés como lingua estranxeira. |
A29 |
Traballar en medios socioculturais diferentes. |
B1 |
Capacidade de análise e síntese. |
B3 |
Resolución de problemas. |
B4 |
Razoamento crítico. |
B5 |
Compromiso ético. |
B6 |
Aprendizaxe autónoma. |
B7 |
Adaptación a novas situacións. |
C2 |
Dominar a expresión e a comprensión de forma oral e escrita dun idioma estranxeiro. |
C3 |
Utilizar as ferramentas básicas das tecnoloxías da información e as comunicacións (TIC) necesarias para o exercicio da súa profesión e para a aprendizaxe ao longo da súa vida. |
C4 |
Desenvolverse para o exercicio dunha cidadanía aberta, culta, crítica, comprometida, democrática e solidaria, capaz de analizar a realidade, diagnosticar problemas, formular e implantar solucións baseadas no coñecemento e orientadas ao ben común. |
C5 |
Entender a importancia da cultura emprendedora e coñecer os medios ao alcance das persoas emprendedoras. |
C6 |
Valorar criticamente o coñecemento, a tecnoloxía e a información dispoñible para resolver os problemas cos que deben enfrontarse. |
C7 |
Asumir como profesional e cidadán a importancia da aprendizaxe ao longo da vida. |
C8 |
Valorar a importancia que ten a investigación, a innovación e o desenvolvemento tecnolóxico no avance socioeconómico e cultural da sociedade. |
Resultados de aprendizaxe |
Resultados de aprendizaxe |
Competencias / Resultados do título |
To acquire communicative competence inthe English language, in accordance with the professional context of the tourist industry.
To become competent in the use of high frequency vocabulary used in professional situations within the tourist industry. |
A6 A13 A15 A29
|
B1 B3 B4 B5 B6 B7
|
C2 C3 C4 C5 C6 C7 C8
|
To identify and employ written and oral discourse in the most appropriate register, using common rhetorical functions such as persuasion and information.
To understand, analyse and summarise oral and written discourse in English commonly used in the tourist industry.
|
A29
|
|
|
Contidos |
Temas |
Subtemas |
Doing business with the world. |
An introduction to professional communication in English - courtesy and intercultural communication.
Hofstede's dimensions of culture
Communication styles: dealing with customers/guests from different countries
|
Understanding the basic language of business |
Describing a company: management and organisational structure; facilities; departments; functions; working conditions; remuneration |
Telephone language |
Telephone conventions: specific vocabulary
Taking notes: numbers and abbreviations
Customer service: dealing with problems and handling complaints |
Meetings and negotiations |
Calling a meeting (written)
Agenda (written)
Chairing and participating in meetings and negotiations
Minutes (written) |
Professional presentation skills: discourse in product and destination management (II): presentations in English: introductions, arguments, conclusions, questions and answers, debates and comments. |
Preparation and delivery:
Introduction
Arguments
Conclusions
Q&A
Visuals
Intonation and pauses
|
Planificación |
Metodoloxías / probas |
Competencias / Resultados |
Horas lectivas (presenciais e virtuais) |
Horas traballo autónomo |
Horas totais |
Seminario |
A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8 |
30 |
45 |
75 |
Simulación |
A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8 |
10 |
20 |
30 |
Presentación oral |
A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8 |
5 |
35 |
40 |
|
Atención personalizada |
|
5 |
0 |
5 |
|
*Os datos que aparecen na táboa de planificación son de carácter orientativo, considerando a heteroxeneidade do alumnado |
Metodoloxías |
Metodoloxías |
Descrición |
Seminario |
Practical classes in which the students will work with the necessary explanations and information in order to perfect their written, oral and aural skills. Prior preparation will be required for these classes. |
Simulación |
Oral and listening activities in which students will be given a situation in which they are required to act, i.e. meetings, negotiations, presentations, telephone conversations, etc. The material will be based on the skills acquired during the seminars, and will also require prior preparation. |
Presentación oral |
Intercultural communication presentation
Final 10 minute presentation on a topic related to contemporary trends in tourism |
Atención personalizada |
Metodoloxías
|
Presentación oral |
Seminario |
Simulación |
|
Descrición |
Tasks will be carried out with the students in small groups, working closely with the students, therefore providing them with ample opportunity to consult any queries, etc. Likewise, students are actively encouraged to use the lecturer's office hours to resolve any queries. |
|
Avaliación |
Metodoloxías
|
Competencias / Resultados |
Descrición
|
Cualificación
|
Presentación oral |
A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8 |
10 minute presentation with visuals. |
40 |
Seminario |
A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8 |
Attendance, participation and completion of tasks to a satisfactory standard as required.
In-class presentation on Intercultural communication and written report (10%)
Business vocabulary test (20%) |
20 |
Simulación |
A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8 |
Telephone conversation: oral competence when speaking on the telephone and effective note taking (20%)
In-class group meeting(s). Students will be required to prepare all aspects of the meeting: Agenda, prior preparation, minutes, etc. (20%)
|
40 |
|
Observacións avaliación |
Students are required to comply with an 80% attendance requirement. Students who are unable to comply with the 80% attendance requirements due to exemption from attendance as stipulated in regulations to this effect published by the University of A Coruña (Art. 3.b e 4.5 Normas de availación, revisión e reclamación das cualificacións dos estudos de grao e mestrado universitario (Art 3 e 8b), will be assessed as follows: Intercultural communication presentation and report: 20% Business vocabulary test: 20% Telephone conversation: 20% Oral presentation: 40% For the second opportunity (July) students will be required to repeat those sections of the assessment in which they failed to obtain a passing grade.
|
Fontes de información |
Bibliografía básica
|
B. Mascull (2004). Business Vocabulary in Use (advanced). Cambridge
K. Thomson (2007). English for Meetings. Oxford University Press
M.Grussendorf (2007). English for Presentations. Oxford University Press
N. brieger (1996). The Language of Business English. Prentice Hall
A. Watson-Delestree (1998). The Working Week. LTP
L.Jones (2001). Working in English . Cambridge |
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Bibliografía complementaria
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Recomendacións |
Materias que se recomenda ter cursado previamente |
Idioma Moderno: Inglés/662G01006 | Primeiro Idioma Moderno I: Inglés/662G01015 | Primeiro Idioma Moderno II: Inglés/662G01028 |
|
Materias que se recomenda cursar simultaneamente |
|
Materias que continúan o temario |
|
Observacións |
This subject is pitched at a B2 /C1 level of the Common European Framework of Reference for Languages. It covers specific activities and is NOT a General English course. Students are therefore advised not to take this course if their level of English is lower than B2.
Although written aspects are included, this subject is essentially orally-focused and participation and prior preparation are therefore essential.
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