Students are required to participate actively in the teaching sessions, which are designed as a resource to encourage them to acquire and assimilate the contents.

First attempt

Students must obtain a passing grade (50%) on eachsection included in the assessment (workshop, virtual discussion and mixed test). If they obtain a failing grade on any of these sections and even though the sum is greater than 5, the final grade for this attempt will not be higher than 4.5 out of 10.

Students with a waiver on attendance

Students with a waiver on attendance will be assessed in accordance with the section referring to the first session. Students must contact the teaching staff as soon as they have received official notification of the waiver.

Second attempt

The same assessment method applies for the second session as for the first, and students must retake those sections of the subject in which they did not obtain a passing grade or which they did not sit. In the case of the Workshop, this will consist of an additional task that will be included in the mixed objective/subjective test (written exam).

This is ONLY valid for the two opportunities corresponding to the current academic year.

Early exam session

In the case of the early exam session, students must take a written exam (70%) and an oral exam (30%).

ABSENT

Only those students that have not taken part in any of the activities and tasks that comprise the overall assessment of the subject will receive the consideration of ABSENT.

Academic dishonesty/plagiarism

Students who commit academic fraud will be subject to the corresponding sanctions pursuant to the University of A Coruña's disciplinary regulations for students (art. 11, section 4. b). "The student will be graded with a"fail" (numerical grade 0) for the corresponding academic year, regardless of whether the offence is committed during the first or second attempt.In this sense, the grade for the first session may be modified, if necessary."

Diversity

Students may request measures aimed at supporting diversity (physical, visual, auditory, cognitive, learning or mental health-related). They should contact, the services available at the UDC, the Diversity Attention Unit(https://www.udc.es/cufie/ADI/apoioalumnado/) or, failing that, the tutor with responsibility for diversity at the Faculty of Tourism, within the time period stipulated for each teaching session.

Gender perspective

In accordance with the various
regulations governing university teaching, a gender perspective must be
included in this subject. This includes, among other measures, the use of
non-sexist language, bibliographies that are inclusive from a gender perspective,
and encouraging the participation of all students in class, regardless of their
gender. Particular attention will be paid to identifying and addressing sexist
prejudices and attitudes. We will work actively to modify this
environment and promote values of respect and equality. Any cases of gender
discrimination detected will be addressed and appropriate actions taken.

Learning outcomes	Study programme competences / results
To use the specialised language of the travel and tourism industry, with particular emphasis on the hospitality industry.	A1 A6 A13 A15 A16 A29	B1 B2 B3 B4 B5 B6 B7	C1 C2 C3 C4 C5 C6 C7 C8
To discuss and present information and opinions orally.	A1 A6 A13 A15	B1 B2 B3 B4 B5 B6 B7	C2
To be familiar with and use grammar structures and verb forms and tenses that guarantee correct, understandable communication that is appropriate for the professional environment.	A13 A15	B1 B4 B6	C2 C3
To read, understand and use basic academic English.	A1 A13 A15 A16	B1 B2 B3 B4 B5 B6 B7	C2 C3 C4
To read, comprehend, summarise and answer questions both orally and in writing on autentic tourism industry related texts of a certain complexity.	A1 A6 A13 A15 A16	B1 B2 B3 B4 B5 B6 B7	C2 C3 C4
To distinguish between and use formal and informal registers.	A1 A6 A13 A15 A29	B1 B2 B3 B4 B5 B6 B7	C2 C3 C4 C5 C6 C7
To produce business and tourism related communications of a standard that would be of an acceptable standard in an authentic working environment.	A1 A13 A15	B1 B2 B3 B4 B5 B6 B7	C2

Topic	Sub-topic
Hotel branding	Types of hotels: descriptions, locations, facilities and services, etc. Current and future hotel trends. Use of English: Review of common errors (grammar, syntax, spelling etc.) Intonation
Effective business communications in the hotel and tourism industry	Customer service and guest satisfaction: responding to comments and complaints. Written internal and external communications: business plans and reports, stakeholder relations, customer relations. 1. Layout 2. Informal and formal language 3. Structure and organisation. 4. Communicative impact
Running a tourism business	1. Discussion of previous/future work experiences and/or internships. 2. Organising a hotel - talking about departments, employees, renovation, etc. 4. Discussion of workplace situations and work ethics issues. Language skills: speaking, reading and listening.

Methodologies / tests	Competencies / Results	Teaching hours (in-person & virtual)	Student’s personal work hours	Total hours
Workbook	A1 A6 A13 A15 B4 B6 B7 C2 C3 C7	0	20	20
Online discussion	A1 A6 A13 A15 B1 B3 B4 B5 B6 B7 C2 C3 C7	3	10	13
Seminar	A1 A6 A13 A15 A16 A29 B1 B2 B6 B7 C1 C2 C4 C5 C6 C7 C8	9	85	94
Mixed objective/subjective test	A1 A6 A13 A15 B4 B6 B7 C2 C3 C7	2	20	22

Personalized attention		1	0	1

(*)The information in the planning table is for guidance only and does not take into account the heterogeneity of the students.

Methodologies	Description
Workbook	Reading exercises of authentic tourism materials of certain complexity, based on comprehension and vocabulary, summarising, paraphrasing, etc.
Online discussion	Forums, chats and online meetings (Microsoft Teams)
Seminar	Lessons and practical exercises.
Mixed objective/subjective test	Written tasks. Final exam.

Methodologies	Competencies / Results	Description	Qualification
Mixed objective/subjective test	A1 A6 A13 A15 B4 B6 B7 C2 C3 C7	A written test consisting of all or any of the following: reading comprehension, summaries, compositions, exercises on the use of English and all other topics covered during the lessons.	60
Seminar	A1 A6 A13 A15 A16 A29 B1 B2 B6 B7 C1 C2 C4 C5 C6 C7 C8	Submission of written work for correction as required.	20
Online discussion	A1 A6 A13 A15 B1 B3 B4 B5 B6 B7 C2 C3 C7	Students will participate in various debates / forums. Assessment will be based on their ability to express themselves in accordance with the level set for this subject. They must demonstrate adequate syntactic and grammatical accuracy. The use of sector terminology, pronunciation and intonation will also be taken into consideration.	20

Assessment comments
Students are required to participate actively in the teaching sessions, which are designed as a resource to encourage them to acquire and assimilate the contents. First attempt Students must obtain a passing grade (50%) on eachsection included in the assessment (workshop, virtual discussion and mixed test). If they obtain a failing grade on any of these sections and even though the sum is greater than 5, the final grade for this attempt will not be higher than 4.5 out of 10. Students with a waiver on attendance Students with a waiver on attendance will be assessed in accordance with the section referring to the first session. Students must contact the teaching staff as soon as they have received official notification of the waiver. Second attempt The same assessment method applies for the second session as for the first, and students must retake those sections of the subject in which they did not obtain a passing grade or which they did not sit. In the case of the Workshop, this will consist of an additional task that will be included in the mixed objective/subjective test (written exam). This is ONLY valid for the two opportunities corresponding to the current academic year. Early exam session In the case of the early exam session, students must take a written exam (70%) and an oral exam (30%). ABSENT Only those students that have not taken part in any of the activities and tasks that comprise the overall assessment of the subject will receive the consideration of ABSENT. Academic dishonesty/plagiarism Students who commit academic fraud will be subject to the corresponding sanctions pursuant to the University of A Coruña's disciplinary regulations for students (art. 11, section 4. b). "The student will be graded with a"fail" (numerical grade 0) for the corresponding academic year, regardless of whether the offence is committed during the first or second attempt.In this sense, the grade for the first session may be modified, if necessary." Diversity Students may request measures aimed at supporting diversity (physical, visual, auditory, cognitive, learning or mental health-related). They should contact, the services available at the UDC, the Diversity Attention Unit(https://www.udc.es/cufie/ADI/apoioalumnado/) or, failing that, the tutor with responsibility for diversity at the Faculty of Tourism, within the time period stipulated for each teaching session. Gender perspective In accordance with the various regulations governing university teaching, a gender perspective must be included in this subject. This includes, among other measures, the use of non-sexist language, bibliographies that are inclusive from a gender perspective, and encouraging the participation of all students in class, regardless of their gender. Particular attention will be paid to identifying and addressing sexist prejudices and attitudes. We will work actively to modify this environment and promote values of respect and equality. Any cases of gender discrimination detected will be addressed and appropriate actions taken.

Basic	M McCarthy (2008). Academic Vocabulary in Use. Cambridge P. Emmerson (2002). Business Grammar Builder. Macmillan P. Strutt (2013). English for International Tourism. Upper Intermediate. Pearson H. Mol (2008). English for Tourism and Hospitality in Higher Education Studies. Reading: Garnet C. Talcott (2007). Target Score. Cambridge Professional English. Cambridge R Walker (2009). Tourism 3. Oxford English for Careers. Oxford University Press
	Additional resources may be provided during the teaching period.
Complementary	M. Hewings (2005). Advanced Grammar in Use. Cambridge P. Leggott (2010). LCCI English for Business Testbuilder. Macmillan M. Vaughan-Rees (2002). Test your Pronunciation. London: Penguin English Publications A. Rowe (2002). Travel and Tourism. Cambridge International Examinations. Cambridge
	Additional resources may be provided during the teaching period.