Students are required to participate actively in the teachingsessions, which are designed as a resource to encourage them to acquire and assimilate the contents.

First attempt

Students must obtain a passing grade (50%) on each section included in the assessment. If they obtain a failing grade on any of these sections and even though the sum is greater than 5, the final grade for this attempt will not be higher than 4.5 out of 10.

Students with a waiver on attendance

Students with a waiver on attendance will be assessed in accordance with the section referring to the first session. Students must contact the teaching staff as soon as they have received official notification of the waiver.

Second attempt

The same assessment method applies for the second attempa as for the first, and students must retake those sections of the subject in which they did not obtain a passing grade or which they did not sit. In the case of the Seminar, this will consist of a written test.

This is ONLY valid for the two opportunitiescorresponding to the current academic year.

Early exam session

In the case of the early exam session, students must take a written exam (50%) and make an oral presentation (50%).

ABSENT

Only those students that have not taken part in any of
the activities and tasks that comprise the overall assessment of the subject
will receive the consideration of ABSENT.

Academic dishonesty/
plagiarism implication

Students who commit academic fraud will be
subject to the corresponding sanctions pursuant to the University of A Coruña's
disciplinary regulations for students (art. 11, section 4. b).

"The student will be graded with a
"fail" (numerical grade 0) for the corresponding academic year,
regardless of whether the offence is committed during the first or second attempt.
In this sense, the grade for the first session may be modified, if
necessary."

Diversity

Students may request measures
aimed at supporting diversity (physical, visual, auditory, cognitive,
learning or mental health-related). They should contact the services available
at the UDC, the Diversity Attention Unit
(https://www.udc.es/cufie/ADI/apoioalumnado/) or, failing that, the tutor with
responsibility for diversity at the Faculty of Tourism, within the time period
stipulated for each teaching session.

Gender perspective

In accordance with the various
regulations governing university teaching, a gender perspective must be
included in this subject. This includes, among other measures, the use of
non-sexist language, bibliographies that are inclusive from a gender perspective,
and encouraging the participation of all students in class, regardless of their
gender. Particular attention will be paid to identifying and addressing sexist
prejudices and attitudes. We will work actively to modify this
environment and promote values of respect and equality. Any cases of gender
discrimination detected will be addressed and appropriate actions taken.

Learning outcomes	Study programme competences
To acquire communicative competence in the English language, in accordance with the professional context of the tourist industry. To become competent in the use of high frequency vocabulary used in professional situations in business and the tourist industry in particular.	A6 A13 A15 A29	B1 B2 B3 B4 B5 B6 B7	C1 C2 C3 C4 C5 C6 C7 C8
To identify and employ written and oral discourse in the most appropriate register, using common rhetorical functions such as persuasion and information. To understand, analyse and summarise oral and written discourse in English commonly used in the tourist industry.	A6 A13 A15 A29	B1 B3 B4 B5 B6 B7	C1 C2 C3 C4 C5 C6 C7 C8
To work in multicultural environments.	A6 A13 A15 A29	B1 B3 B5 B6 B7	C2 C4

Topic	Sub-topic
Understanding the basic language of business	Describing a company: management and organisational structure; facilities; departments; functions; working conditions; remuneration. Business plans. Working in multi-cultural environments
Telephone language	Telephone conventions: specific vocabulary Effective note taking and abbreviations Customer service: dealing with problems and handling complaints on the telephone.
Meetings and negotiations	Calling a meeting (written) Agenda (written) Chairing a meeting Negotiating Minutes (written)
Professional presentation skills:	Preparation and delivery: Introduction Arguments Conclusions Q&A Visuals Intonation and pauses

Methodologies / tests	Competencies	Ordinary class hours	Student’s personal work hours	Total hours
Seminar	A6 A13 A15 A29 B1 B2 B3 B4 B5 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8	30	50	80
Simulation	A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8	7	18	25
Oral presentation	A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8	5	35	40

Personalized attention		5	0	5

(*)The information in the planning table is for guidance only and does not take into account the heterogeneity of the students.

Methodologies	Description
Seminar	Practical lessons in which the students will work with the necessary explanations and information in order to perfect their written, oral and aural skills. Prior preparation will be required for these classes.
Simulation	Oral and listening activities in which students will be given a situation in which they are required to act: e.g. meetings, negotiations, presentations, telephone conversations, etc. The material will be based on the skills acquired during the seminars, and will also require prior preparation.
Oral presentation	Work on the various sections of a business presentation, followed by preparation and delivery of a presentation on a topic related to the course contents.

Methodologies	Competencies	Description	Qualification
Oral presentation	A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8	10 minute presentation with visuals.	30
Seminar	A6 A13 A15 A29 B1 B2 B3 B4 B5 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8	Participation and completion of tasks to a satisfactory standard as required in the working environment. (10 %) Assessment of knowledge of business vocabulary and multicultural awareness covered in class. This may be written or oral. (20%)	30
Simulation	A6 A13 A15 A29 B1 B3 B4 B5 B6 B7 C2 C3 C4 C5 C6 C7 C8	Telephone conversation: oral competence when speaking on the telephone and effective note taking (20%) In-class group meeting(s) and negotiations. Students will be required to prepare all aspects of the meeting: Agenda, prior preparation, minutes, etc. (20%)	40

Assessment comments
Students are required to participate actively in the teachingsessions, which are designed as a resource to encourage them to acquire and assimilate the contents. First attempt Students must obtain a passing grade (50%) on each section included in the assessment. If they obtain a failing grade on any of these sections and even though the sum is greater than 5, the final grade for this attempt will not be higher than 4.5 out of 10. Students with a waiver on attendance Students with a waiver on attendance will be assessed in accordance with the section referring to the first session. Students must contact the teaching staff as soon as they have received official notification of the waiver. Second attempt The same assessment method applies for the second attempa as for the first, and students must retake those sections of the subject in which they did not obtain a passing grade or which they did not sit. In the case of the Seminar, this will consist of a written test. This is ONLY valid for the two opportunitiescorresponding to the current academic year. Early exam session In the case of the early exam session, students must take a written exam (50%) and make an oral presentation (50%). ABSENT Only those students that have not taken part in any of the activities and tasks that comprise the overall assessment of the subject will receive the consideration of ABSENT. Academic dishonesty/ plagiarism implication Students who commit academic fraud will be subject to the corresponding sanctions pursuant to the University of A Coruña's disciplinary regulations for students (art. 11, section 4. b). "The student will be graded with a "fail" (numerical grade 0) for the corresponding academic year, regardless of whether the offence is committed during the first or second attempt. In this sense, the grade for the first session may be modified, if necessary." Diversity Students may request measures aimed at supporting diversity (physical, visual, auditory, cognitive, learning or mental health-related). They should contact the services available at the UDC, the Diversity Attention Unit (https://www.udc.es/cufie/ADI/apoioalumnado/) or, failing that, the tutor with responsibility for diversity at the Faculty of Tourism, within the time period stipulated for each teaching session. Gender perspective In accordance with the various regulations governing university teaching, a gender perspective must be included in this subject. This includes, among other measures, the use of non-sexist language, bibliographies that are inclusive from a gender perspective, and encouraging the participation of all students in class, regardless of their gender. Particular attention will be paid to identifying and addressing sexist prejudices and attitudes. We will work actively to modify this environment and promote values of respect and equality. Any cases of gender discrimination detected will be addressed and appropriate actions taken.

Basic	P.Emmerson (2002). Business Grammar Builder . Macmillan B. Mascull (2004). Business Vocabulary in Use (advanced). Cambridge K. Thomson (2007). English for Meetings. Oxford University Press M.Grussendorf (2007). English for Presentations. Oxford University Press B.J Naterop & R. Revell (2004). Telephoning in English . Cambridge N. brieger (1996). The Language of Business English. Prentice Hall A. Watson-Delestree (1998). The Working Week. LTP L.Jones (2001). Working in English . Cambridge
	Additional bibliography may be provided during the teaching period.
Complementary	E. Tierney (1994). Showtime. A Guide to Making Effective Presentations . Dublin. Oak Tree Press M.Gannon (2001). Understanding Global Cultures. London. Sage Publications
	Additional bibliography may be provided during the teaching period.