Identifying Data 2023/24
Subject (*) Omni-Channel Fashion Retailing Code 710G03024
Study programme
Grao en Xestión Industrial da Moda
Descriptors Cycle Period Year Type Credits
Graduate 2nd four-month period
Third Obligatory 6
Language
English
Teaching method Face-to-face
Prerequisites
Department Empresa
Coordinador
Czarczynska , Anna Marta
E-mail
a.czarczynska@udc.es
Lecturers
Czarczynska , Anna Marta
E-mail
a.czarczynska@udc.es
Web http://humanidades.udc.es/estudos/gim
General description As empresas deben analizar a súa posición no mercado, as relacións cos clientes e os recursos existentes para crear o mellor escenario posible que agrege valor ao negocio. Ofrecer unha experiencia omnicanal convincente é un requisito necesario para a supervivencia no negocio da moda. Os compradores de hoxe demandan novas formas de comprar. A maioría dos consumidores xa non pensan en termos de canles tradicionais como un proceso estanco, senón nas compras basadas en experiencias fluidas onde non existen límites entre os canais de compra. Esta asignatura está estructurada para proporcionar un coñecemento polédrico das experiencias omnicanal, así como para profundizar na implementación de estratexias de venta minorista en canles múltiples na industria da moda.

Study programme competencies
Code Study programme competences
A8 To be able to design and implement efficient marketing strategies from knowledge of the social environment, with a focus on communication and distribution: messages, media, channels, customer relationships, etc…
B1 That students demonstrate that they acquired and understood knowledge in a study area that originates from general secondary education and that can be found at a level that, though usually supported by advanced textbooks, also includes aspects implying knowledge from the avantgarde of its field of study
B2 That students know how to apply their knowledge to their job or vocation in a professional form, and have the competencies that are usually demonstrated through elaboration and advocacy of arguments and problem resolution within their field of study
B3 That students have the capacity to collect and interpret relevant data (normally within their field of study) in order to issue judgements that include a reflection upon relevant topics in the social, scientific or ethical realm
B4 That students may convey information, ideas, problems and solution to the public, both specialized and not
B6 Capacity for cooperation, team-work and collaborative learning in interdisciplinary settings
B7 Capacity to analyse trends (critical thinking)
B8 Capacity to plan, organize and manage resources and operations
B9 Capacity to analyse, diagnose and take decisions
C1 Adequate oral and written expression in the official languages.
C3 Using ICT in working contexts and lifelong learning.
C4 Acting as a respectful citizen according to democratic cultures and human rights and with a gender perspective.
C5 Understanding the importance of entrepreneurial culture and the useful means for enterprising people.
C7 Developing the ability to work in interdisciplinary or transdisciplinary teams in order to offer proposals that can contribute to a sustainable environmental, economic, political and social development.
C8 Valuing the importance of research, innovation and technological development for the socioeconomic and cultural progress of society.
C9 Ability to manage times and resources: developing plans, prioritizing activities, identifying critical points, establishing goals and accomplishing them.

Learning aims
Learning outcomes Study programme competences
Appreciating the importances of marketing channel management to a firm’s success A8
B4
B6
B7
B8
B9
C1
C3
C4
C7
C8
C9
Identifying differences between omni-channel strategies and multichannel strategies A8
B1
B7
B9
C3
C5
C8
Identifiying and describing drivers and trends shaping the move to onmichannel strategies in fashion market A8
B6
B7
C3
C5
C8
Designing onmichanel retailing strategies for fashion industry A8
B2
B3
B4
B6
B7
B8
B9
C3
C8
C9

Contents
Topic Sub-topic
Part I. Distribution channels in the fashion industry 1.1. Introduction to the distribution in fashion industry
1.2. Singlechannel marketing in fashion
1.3. From the singlechannel to multichannel in fashion industry
1.4. From the multichannel strategy to omnichannel strategy
1.5. Online and offline distribution channels in fashion: format retailers

Part II. Distribution channel strategies: omnichannel approach in the fashion industry
2.1. Consumer behavior in fashion industry and buyer persona profile
2.2. Exploring omnichannel retailing in fashion strategies
2.3. Integrating traditional and digital channels: Roadmap to create and implement omnichanel retailing strategy in fashion industry (Customer journey map)
2.4. The new rol of the physical shop in a offline context.
Part III. Tactical onmichannel applications in the fashion industry
3.1. Platforms and marketplace in fashion
3.2. Shooping experience digitalization in fashion industry
3.3. Technology for the intelligent store in fashion industry


Planning
Methodologies / tests Competencies Ordinary class hours Student’s personal work hours Total hours
Case study A2 A7 B7 B10 C2 1 19 20
Oral presentation A8 B1 B2 B3 B4 B6 B8 C1 C3 C4 C7 C8 C9 2 8 10
Guest lecture / keynote speech A1 A2 B2 B10 C2 C5 21 20 41
Multiple-choice questions A1 A8 1 29 30
Workshop A5 B9 C3 C5 C7 C8 20 25 45
 
Personalized attention 4 0 4
 
(*)The information in the planning table is for guidance only and does not take into account the heterogeneity of the students.

Methodologies
Methodologies Description
Case study Study of real examples of omnichannel strategies in fashion firms
Oral presentation Students will carry out final work in groups. They must present a written work as well as an oral presentation at the end of the course. The oral defense of this task will be done the last week of the course and it will be evaluated.


Guest lecture / keynote speech The theory of the subject will be presented in class with the aid of visual and audiovisual support.
Multiple-choice questions Multiple choice multiple choice test in which only one option is correct. Incorrect answers will penalize.
Workshop Students will receive instructions from the teacher to guide the practical work. They should prepare a final work in groups that will be developed both in the classroom (interactive session) and outside the classroom (autonomous work) and whose evidence will be the presentation of a written work and its oral defense at the end of the course.

Personalized attention
Methodologies
Workshop
Guest lecture / keynote speech
Description
If there is any doubt regarding the material explained in class, hours of tutoring are available for this purpose. For students with recognition of part-time dedication and academic exemption can benefit from a specific tutoring schedule that will be agreed with the teacher and compatible with their dedication of the student.

Members of the group would be able to consult the doubts corresponding to the development of the practical cases / readings that they will have to present or expose in this part of the subject.


Assessment
Methodologies Competencies Description Qualification
Workshop A5 B9 C3 C5 C7 C8 Students must present a final work that will be made in groups. This work will take place both in interactive sessions and outside of the class (autonomous work). The written work will be presented at the end of the course. It must respect the evaluation criteria socialized in class. The written work represents 40% of the final grade. All group members will get the same marks.

In order to pass the practical assignment, students must get at least 2.5 points out of 5 as a result of the sum of the written work (40%) and its oral presentation (10%).
40
Oral presentation A8 B1 B2 B3 B4 B6 B8 C1 C3 C4 C7 C8 C9 All the members of the group must present the final task orally. In the oral part, students must adequately defend the key points of the task and demonstrate knowledge in the topic, thus properly answer the questions posed by the teacher, if any.
The evaluation of the content will be the same for all members but the oral part will be assesed individually. Also, attendance and participation will be assesed up to a maximum of 0,5 points.
The maximum grade will weigh 10% of the final grade.
10
Multiple-choice questions A1 A8 Individual multiple choice test with only one correct answer. Incorrect answers will penalize.
All materials and content taught and discussed in the classroom, either online or in offline, may be part of the exam questions. The exam, of an individual nature, must be prepared by using all the materials available on the virtual platform, that is, not only make use of the documents shared in class, but also the readings, audiovisual materials and notes the student take in the classroom.

To pass the exam it must be obtained a grade equal or superior to 2,5 points out ot 5.

50
 
Assessment comments

First opportunity

To pass this subject,
students must pass either the final exam and the final assignment with a minimum
of 2,5 out of 5 for each of the part mentioned. A minimum of 5 point will be
required for the students to pass the subject. In case of failing one of the
two parts, the failed grade (scored by using a scale of 0-10 points) will be
set in the "actas".

Second opportunity

The first opportunity evaluation
criteria will apply to both the first and the second opportunity. It also
includes Erasmus and other exchange students.

Anticipated call

Assessment conditions for the anticipated opportunity (Art. 19 of the
"Normas de Avaliación, Revisión e Reclamacións das Cualificacións dos
Estudos de Grao e Mestrado Universitario") will be specific for that
opportunity. It will be assessed through a multiple-choice questions type of
exam that will be worth 100% of the final grade.

Grade of “no presentado”

It corresponds to students who only participate in assessment activities
that are worth under 20% of the final grade, regardless of their grade.

Students who
are acknowledged with part time registration "dispensa académica de
exención de asistencia”

Students with
"dispensa académica de exención de asistencia" must do the oral
presentation (10%), the written work (40%) and the exam (50%). To pass the
subject, a minimum of 2,5 points out of 5 must be achieved in the final exam,
as well as in the practical part (oral presentation and written work) a minimum
of 2,5 points out of 5. The minimum to pass the subject is 5 points.

Other comments

The
introduction of any technological device in the classroom is forbidden when
evaluations take place. Fraud or cheating in any of the exams or assignments
will get a grade of 0.


Sources of information
Basic Cabigiosu, A. (2020). Digitalization in the luxury fashion industry. Springer
Piotrowicz, W., Cuthbertson, R. (2019). Exploring omnichannel retailing . Oxford: Springer
Ozuem, W., Pattern,E., Azemi, Y. (2020). Harnessing omnichannel marketing strategies for fashion and luxury brands. Boca Ratón: Brown Walker Press/Universal Publishers
Ozuem, W., Pattern,E., Azemi, Y. (2020). Harnessing omnichannel marketing strategies for fashion and luxury brands. Boca Ratón: Brown Walker Press/Universal Publishers
Diserhan, T. (2020). Managing customer experiences in an omnichannel world. Business science reference
Palmatier, W., Sivadas, E., Stern, L.W. (2020). Marketing channel strategy: an onmichannel approach. New York: Routledge
Ramadan, S. (2017). Omnichannel marketing . CreateSpace Independent Publishing Platform

Complementary


Recommendations
Subjects that it is recommended to have taken before
Fashion Marketing and Market Research/710G03012
Global Trends in Fashion: Digital Transformation and Sustainability/710G03008

Subjects that are recommended to be taken simultaneously

Subjects that continue the syllabus

Other comments


(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.