Study programme competencies |
Code
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Study programme competences / results
|
A1 |
Comprender os principios do turismo: a súa dimensión espacial, social, cultural, política, laboral e económica. |
A6 |
Ter unha marcada orientación de servizo ao cliente. |
A13 |
Manexar técnicas de comunicación. |
A15 |
Traballar en inglés como lingua estranxeira. |
A16 |
Comunicarse de forma oral e escrita nunha segunda lingua estranxeira. |
A17 |
Comunicarse de forma oral e escrita nunha terceira lingua estranxeira. |
B1 |
Capacidade de análise e síntese. |
B2 |
Comunicación oral e escrita en lingua nativa. |
B3 |
Resolución de problemas. |
B4 |
Razoamento crítico. |
B5 |
Compromiso ético. |
B6 |
Aprendizaxe autónoma. |
B7 |
Adaptación a novas situacións. |
C1 |
Expresarse correctamente, tanto de forma oral coma escrita, nas linguas oficiais da comunidade autónoma. |
C2 |
Dominar a expresión e a comprensión de forma oral e escrita dun idioma estranxeiro. |
C3 |
Utilizar as ferramentas básicas das tecnoloxías da información e as comunicacións (TIC) necesarias para o exercicio da súa profesión e para a aprendizaxe ao longo da súa vida. |
C4 |
Desenvolverse para o exercicio dunha cidadanía aberta, culta, crítica, comprometida, democrática e solidaria, capaz de analizar a realidade, diagnosticar problemas, formular e implantar solucións baseadas no coñecemento e orientadas ao ben común. |
C5 |
Entender a importancia da cultura emprendedora e coñecer os medios ao alcance das persoas emprendedoras. |
C6 |
Valorar criticamente o coñecemento, a tecnoloxía e a información dispoñible para resolver os problemas cos que deben enfrontarse. |
C7 |
Asumir como profesional e cidadán a importancia da aprendizaxe ao longo da vida. |
C8 |
Valorar a importancia que ten a investigación, a innovación e o desenvolvemento tecnolóxico no avance socioeconómico e cultural da sociedade. |
Learning aims |
Learning outcomes |
Study programme competences / results |
To use the specialised language of the travel and tourism industry, with particular emphasis on the hospitality industry.
|
A1 A6 A13 A15 A16 A17
|
B1 B2 B3 B4 B5 B6 B7
|
C1 C2 C3 C4 C5 C6 C7 C8
|
To discuss and present information and opinions orally. |
A1 A6 A13 A15
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B1 B3 B4 B5 B6 B7
|
C2
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To be familiar with and use grammar structures and verb forms and tenses that guarantee correct, understandable communication that is appropriate for the professional environment. |
A13 A15
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B1 B4 B6
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C2 C3
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To read, understand and use basic academic English.
|
A1 A13 A15 A16
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B1 B2 B3 B4 B5 B6 B7
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C2 C3 C4
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To read, comprehend, summarise and answer questions both orally and in writing on autentic tourism industry related texts of a certain complexity. |
A1 A6 A13 A15 A16
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B1 B3 B4 B5 B6 B7
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C2 C3 C4 C5 C6 C7
|
To distinguish between and use formal and informal registers. |
A1 A6 A13 A15
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B1 B2 B3 B4 B5 B6 B7
|
C1 C2 C3
|
To produce business and tourism related communications of a standard that would be acceptable in an authentic working environment. |
A1 A6 A13 A15
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B1 B2 B3 B4 B5 B6 B7
|
C2
|
Contents |
Topic |
Sub-topic |
Hotel branding |
Types of hotels: descriptions, locations, facilities and services, etc.
Current and future hotel trends.
Use of English: Review of common errors (grammar, syntax, spelling etc.)
Intonation
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Effective business communications in the hotel and tourism industry
|
Customer service and guest satisfaction: responding to comments and complaints.
Written internal and external communications:
business plans and reports, stakeholder relations, customer relations.
1. Layout
2. Informal and formal language
3. Structure and organisation.
4. Communicative impact |
Running a tourism business |
1. Discussion of previous/future work experiences and/or internships.
2. Organising a hotel - talking about departments, employees, renovation, etc.
4. Discussion of workplace situations and work ethics issues.
Language skills: speaking, reading and listening. |
Academic English |
An introduction to the language of academic English.
Writing an abstract in English.
Punctuation. |
Planning |
Methodologies / tests |
Competencies / Results |
Teaching hours (in-person & virtual) |
Student’s personal work hours |
Total hours |
Mixed objective/subjective test |
A1 A6 A13 A15 B4 B6 B7 C2 C3 C7 |
2 |
13 |
15 |
Workbook |
A1 A6 A13 A15 B4 B6 B7 C2 C3 C7 |
0 |
15 |
15 |
Directed discussion |
A1 A6 A13 A15 B1 B3 B4 B5 B6 B7 C2 C3 C7 |
4 |
10 |
14 |
Seminar |
A1 A6 A13 A15 A16 A17 B2 B4 B6 B7 C1 C2 C4 C5 C6 C7 C8 |
36 |
69 |
105 |
|
Personalized attention |
|
1 |
0 |
1 |
|
(*)The information in the planning table is for guidance only and does not take into account the heterogeneity of the students. |
Methodologies |
Methodologies |
Description |
Mixed objective/subjective test |
Written exercises.
Oral tests.
Final examination |
Workbook |
Reading exercises of authentic tourism materials of certain complexity, based on comprehension and vocabulary, summarising, paraphrasing, etc. |
Directed discussion |
In-class discussions and oral exercises. |
Seminar |
Lessons and practical exercises. |
Personalized attention |
Methodologies
|
Seminar |
Directed discussion |
|
Description |
The lessons are of an essentially practical nature, and in this sense students' participation is essential. This includes consulting with the lecturer if any sections of the course are unclear to the students, or if they encounter difficulties with the course contents. Students are encouraged to raise these issues during lesson times as well as in tutorial hours. They may also use electronic means including email, the Moodle forum and Teams. |
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Assessment |
Methodologies
|
Competencies / Results |
Description
|
Qualification
|
Seminar |
A1 A6 A13 A15 A16 A17 B2 B4 B6 B7 C1 C2 C4 C5 C6 C7 C8 |
Submission of written work for correction as required. This includes work completed both in class and in students' personal study time. |
20 |
Mixed objective/subjective test |
A1 A6 A13 A15 B4 B6 B7 C2 C3 C7 |
A written test consisting of all or any of the following: reading comprehension, summaries, compositions, exercises on the use of English and all other topics covered during the lessons. |
50 |
Directed discussion |
A1 A6 A13 A15 B1 B3 B4 B5 B6 B7 C2 C3 C7 |
Students will take part in various group debates. Their communication skills and ability to maintain a conversation will be assessed through questions and answers. They must be able to speak with a degree of fluency, gramatical and syntactical correction in accordance with the level set for this subject (C1). The use of sector terminology, and pronunciation/intonation will also be taken into consideration. |
30 |
|
Assessment comments |
Students are required to participate actively in the teaching sessions, which are designed as a resource to encourage them to acquire and assimilate the contents. First attemptStudents must obtain a passing grade (50%) on each section included in the assessment (workshop, directed discussion and mixed test). If they obtain a failing grade on any of these sections and even though the sum is greater than 5, the final grade for this attempt will not be higher than 4.5 out of 10.
Students with a waiver on attendance Students with a waiver on attendance will be assessed in accordance with the section referring to the first session. Students must contact the teaching staff as soon as they have received official notification of the waiver.
Second attempt The same assessment method applies for the second session as for the first, and students must retake those sections of the subject in which they did not obtain a passing grade or which they did not sit.In the case of the Workshop, this will consist of an additional task that will be included in the mixed objective/subjective test (written exam).
This is ONLY valid for the two opportunities corresponding to the current academic year.
Early exam session In the case of the early exam session, students must take a written exam (70%) and an oral exam (30%).
Absent Only those students that have not taken part in any of the activities and tasks that comprise the overall assessment of the subject will receive the consideration of ABSENT.
Academic dishonesty/plagiarism Students who commit academic fraud will besubject to the corresponding sanctions pursuant to the University of A Coruña's disciplinary regulations for students (art. 11, section 4. b). "The student will be graded with a "fail" (numerical grade 0) for the corresponding academic year, regardless of whether the offence is committed in the first or second attempt. In this sense, the grade for the first session may be modified, if necessary."
Diversity Students may request measures aimed at supporting diversity (physical, visual, auditory, cognitive, learning or mental health-related). They should contact the services available at the UDC Diversity Attention Unit(https://www.udc.es/cufie/ADI/apoioalumnado/) or, failing that, the tutor with responsibility for diversity at the Faculty of Tourism, within the time period stipulated for each teaching session.
Gender perspective
In accordance with the various regulations governing university teaching, a gender perspective must be included in this subject. This includes, among other measures, the use of non-sexist language, bibliographies that are inclusive from a gender perspective, and encouraging participation byall students in class, regardless of their gender. Particular attention will be paid to identifying and addressing sexist prejudices and attitudes. We will work actively to modify this environment and promote values of respect and equality. Any cases of gender discrimination detected will be addressed and appropriate actions taken.
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Recommendations |
Subjects that it is recommended to have taken before |
Modern Language: English/662G01006 | First Modern Language I: English/662G01015 |
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Subjects that are recommended to be taken simultaneously |
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Subjects that continue the syllabus |
English in the Workplace/662G01045 |
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Other comments |
Students are reminded that this is a subject covering English for Specific Purposes and is NOT a general English course. They are likewise reminded that the study of a language requires perseverance and continuity over time.
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