| Study programme competencies |
| Code | Study programme competences |
| A1 | Comprender os principios do turismo: a súa dimensión espacial, social, cultural, política, laboral e económica. |
| A6 | Ter unha marcada orientación de servizo ao cliente. |
| A13 | Manexar técnicas de comunicación. |
| A15 | Traballar en inglés como lingua estranxeira. |
| A16 | Comunicarse de forma oral e escrita nunha segunda lingua estranxeira. |
| A17 | Comunicarse de forma oral e escrita nunha terceira lingua estranxeira. |
| A24 | Utilizar e analizar as tecnoloxías da información e as comunicacións (TIC) nos distintos ámbitos do sector turístico. |
| A29 | Traballar en medios socioculturais diferentes. |
| A33 | Creatividade. |
| A35 | Motivación por calidade. |
| B1 | Capacidade de análise e síntese. |
| B2 | Comunicación oral e escrita en lingua nativa. |
| B3 | Resolución de problemas. |
| B4 | Razoamento crítico. |
| B5 | Compromiso ético. |
| B6 | Aprendizaxe autónoma. |
| B7 | Adaptación a novas situacións. |
| C1 | Expresarse correctamente, tanto de forma oral coma escrita, nas linguas oficiais da comunidade autónoma. |
| C2 | Dominar a expresión e a comprensión de forma oral e escrita dun idioma estranxeiro. |
| C3 | Utilizar as ferramentas básicas das tecnoloxías da información e as comunicacións (TIC) necesarias para o exercicio da súa profesión e para a aprendizaxe ao longo da súa vida. |
| C4 | Desenvolverse para o exercicio dunha cidadanía aberta, culta, crítica, comprometida, democrática e solidaria, capaz de analizar a realidade, diagnosticar problemas, formular e implantar solucións baseadas no coñecemento e orientadas ao ben común. |
| C5 | Entender a importancia da cultura emprendedora e coñecer os medios ao alcance das persoas emprendedoras. |
| C6 | Valorar criticamente o coñecemento, a tecnoloxía e a información dispoñible para resolver os problemas cos que deben enfrontarse. |
| C7 | Asumir como profesional e cidadán a importancia da aprendizaxe ao longo da vida. |
| C8 | Valorar a importancia que ten a investigación, a innovación e o desenvolvemento tecnolóxico no avance socioeconómico e cultural da sociedade. |
| Learning aims | |||
| Learning outcomes | Study programme competences | ||
| Explain procedures to a variety of audiences by means of written texts and oral communication. | A1 A15 A29 |
B6 B7 |
C2 C7 |
| Write and speak about transport and itineraries. | A1 A6 A13 A15 A29 A33 A35 |
B1 B2 B4 B5 B6 B7 |
C2 C3 C6 C7 |
| Dominate four classes of phrasal verbs: separable, inseparable, transitive and intransitive. | A1 A6 A13 A15 A24 A29 A33 A35 |
B1 B3 B6 B7 |
C1 C2 C6 C7 |
| Be familiar with the differences between American and British English. | A1 A15 A29 A33 A35 |
B1 B6 B7 |
C3 |
| Be familar with vocabulary related to tourism. | A15 A29 A35 |
B6 |
C2 |
| Be able to communicate in writing and speaking in the various professional environments related to toursism. | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 |
B1 B3 B6 B7 |
C2 C3 C4 C5 C8 |
| Dominar vocabulario relacionado có ámbito turístico. | A1 A15 A29 |
B6 B7 |
C2 C7 |
| Contents |
| Topic | Sub-topic |
| Itineraries | Travel information (the brochure, passive voice vs active voice, speaking vs writing). Future arrangements (planning and explaining itineraries, talking about future arrangements and travel arrangements) and vocabulary. |
| Air Travel | Air Travel Procedures: Departures, arrivals, flight crew, cabin crew , ground stewards etc). The grammar of procedures (sequence linkers, active vs passive voice, speaking vs. writing). |
| Bookings and Reservations | Stages in booking a holiday. |
| Phrasal Verbs | Four major types will be studied: separable, inseparable, transitive and intransitive. |
| Varieties of English | American and British English: Differences will be explored. |
| Human Resource Seminar | Study of vocabulary related to human resources, how to write a CV or resumé, and how to conduct and participate in job interviews. |
| Planning | ||||
| Methodologies / tests | Competencies | Ordinary class hours | Student’s personal work hours | Total hours |
| Seminar | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 B1 B2 B3 B4 B5 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8 | 45 | 68 | 113 |
| Mixed objective/subjective test | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 B1 B3 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8 | 4 | 20 | 24 |
| Speaking test | A1 A6 A13 A15 A16 A17 A29 A33 A35 B1 B5 B6 B7 C2 | 2 | 9 | 11 |
| Personalized attention | 2 | 0 | 2 | |
| (*)The information in the planning table is for guidance only and does not take into account the heterogeneity of the students. | ||||
| Methodologies |
| Methodologies | Description |
| Seminar | Practical classes in which students will work with the required explanations and receive the necessary information to develop their written and oral communicative skills. Prior preparation will be required for these classes. |
| Mixed objective/subjective test | Based upon course content, the written exam may consist of any of the following: grammar, short answers, composition, asking and answering questions, formal and informal English, phrasal verbs, verbal tenses, sequence linkers, correcting mistakes, active and passive voices, etc. |
| Speaking test | The speaking text, based upon course content, will be timed, and public and/or recorded. |
| Personalized attention |
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| Assessment | |||
| Methodologies | Competencies | Description | Qualification |
| Speaking test | A1 A6 A13 A15 A16 A17 A29 A33 A35 B1 B5 B6 B7 C2 | The speaking text, based upon course content, will be timed, and public and/or recorded. | 30 |
| Seminar | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 B1 B2 B3 B4 B5 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8 | The Seminar in divided into two parts: Seminar and Human Resource Seminar. In order to obtain assessment for the Human Resource Seminar, a minimum of 80% attendance rate will be required. The Human Resource Seminar assessment will include a vocabulary test (5%), a written CV or resumé (written assignment to be handed in) (10%); and a job interview speaking test (10%). Students are required to obtain an overall passing grade in this seminar in order to pass the course. For the second opportunity in July, this seminar will be assesed by means of a written test | 25 |
| Mixed objective/subjective test | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 B1 B3 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8 | Based upon course content, the written exam may consist of any of the following: grammar, short answers, composition, asking and answering questions, formal and informal English, phrasal verbs, verbal tenses, sequence linkers, correcting mistakes, active and passive voices, etc. | 45 |
| Assessment comments | |||
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Attendance is COMPULSORY. All students are entitled to an evaluation, which will consist of one final examination, involving a written exam (45), a speaking text (30%), and the Human Resource Seminar (25%). An 80% attendance rate entitles students who fail the written exam and/or speaking test (first opportunity) to repeat only the failed part of the exam in July (second opportunity). This is only valid for the two opportunities corresponding to the academic year in course. Students not meeting the 80% attendance rate will be required to take both the written exam AND the speaking text in July. |
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| Sources of information |
| Basic |
(). .
(). .
Alcaraz Varó, Enrique - et al. (2000). Diccionario de términos de turismo y de ocio. Inglés-Español, Spanish-English. Ariel Reference
Harding, Keith (2009). Going International. Oxford Univ. Press
Duckworth, Michael (). Going International: English for Tourism. Workbook.. Oxford Univ. Press
(). Howjsay.com.
(). http://englishfortourismstudies.blogspot.com/.
(). http://grammar.ccc.commnet.edu/grammar/.
(). http://topics.blogs.nytimes.com/author/philip-b-corbett/.
(). http://www.aresearchguide.com/.
(). http://www.businesstraveller.com/loyalty/.
(). http://www.englishclub.com/english-for-work/airline.htm.
(). http://www.eslflow.com/Tourismlessons.html.
(). http://www.seatalk.info/.
(2003). New Oxford Dictionary of English. Oxford Univ. Press |
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| Recommendations | |
| Subjects that it is recommended to have taken before |
| Subjects that are recommended to be taken simultaneously |
| Subjects that continue the syllabus |
| Other comments | |