| Study programme competencies |
| Code | Study programme competences |
| A1 | Comprender os principios do turismo: a súa dimensión espacial, social, cultural, política, laboral e económica. |
| A6 | Ter unha marcada orientación de servizo ao cliente. |
| A13 | Manexar técnicas de comunicación. |
| A15 | Traballar en inglés como lingua estranxeira. |
| A16 | Comunicarse de forma oral e escrita nunha segunda lingua estranxeira. |
| A17 | Comunicarse de forma oral e escrita nunha terceira lingua estranxeira. |
| A24 | Utilizar e analizar as tecnoloxías da información e as comunicacións (TIC) nos distintos ámbitos do sector turístico. |
| A29 | Traballar en medios socioculturais diferentes. |
| A33 | Creatividade. |
| A35 | Motivación por calidade. |
| B1 | Capacidade de análise e síntese. |
| B2 | Comunicación oral e escrita en lingua nativa. |
| B3 | Resolución de problemas. |
| B4 | Razoamento crítico. |
| B5 | Compromiso ético. |
| B6 | Aprendizaxe autónoma. |
| B7 | Adaptación a novas situacións. |
| C1 | Expresarse correctamente, tanto de forma oral coma escrita, nas linguas oficiais da comunidade autónoma. |
| C2 | Dominar a expresión e a comprensión de forma oral e escrita dun idioma estranxeiro. |
| C3 | Utilizar as ferramentas básicas das tecnoloxías da información e as comunicacións (TIC) necesarias para o exercicio da súa profesión e para a aprendizaxe ao longo da súa vida. |
| C4 | Desenvolverse para o exercicio dunha cidadanía aberta, culta, crítica, comprometida, democrática e solidaria, capaz de analizar a realidade, diagnosticar problemas, formular e implantar solucións baseadas no coñecemento e orientadas ao ben común. |
| C5 | Entender a importancia da cultura emprendedora e coñecer os medios ao alcance das persoas emprendedoras. |
| C6 | Valorar criticamente o coñecemento, a tecnoloxía e a información dispoñible para resolver os problemas cos que deben enfrontarse. |
| C7 | Asumir como profesional e cidadán a importancia da aprendizaxe ao longo da vida. |
| C8 | Valorar a importancia que ten a investigación, a innovación e o desenvolvemento tecnolóxico no avance socioeconómico e cultural da sociedade. |
| Learning aims | |||
| Learning outcomes | Study programme competences | ||
| Master vocabulary related to tourism. | A1 A15 A29 |
B6 B7 |
C2 C7 |
| Communicate in writing and speaking in different professional fields related to tourism. | A1 A6 A13 A15 A29 A33 A35 |
B1 B2 B4 B5 B6 B7 |
C2 C3 C6 C7 |
| Write and speak about means of transport, itineraries and tourist destinations to diverse audiences. | A1 A6 A13 A15 A24 A29 A33 A35 |
B1 B3 B6 B7 |
C1 C2 C6 C7 |
| Discern the differences between British English and American English and produce written texts and dialogues in British English and American English. | A1 A15 A29 A33 A35 |
B1 B6 B7 |
C3 |
| Master four classes of phrasal verbs - separable, inseparable, intransitive verbs, and intransitive verbs. | A15 A29 A35 |
B6 |
C2 |
| Explain procedures to a variety of audiences through written and spoken texts. | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 |
B1 B3 B6 B7 |
C2 C3 C4 C5 C8 |
| Contents |
| Topic | Sub-topic |
| Itineraries | Travel information (the brochure, passive voice vs active voice, speaking vs writing). Future arrangements (planning and explaining itineraries, talking about future arrangements and travel arrangements) and vocabulary. |
| Air Travel | Air Travel Procedures: Departures, arrivals, flight crew, cabin crew , ground stewards etc). The grammar of procedures (sequence linkers, active vs passive voice, speaking vs. writing). |
| Phrasal Verbs | Four major types will be studied: separable, inseparable, transitive and intransitive. |
| Varieties of English | American and British English: Differences will be explored. |
| Human Resource | Study of vocabulary related to human resources, how to write a CV or resumé, and how to conduct and participate in job interviews. |
| Planning | ||||
| Methodologies / tests | Competencies | Ordinary class hours | Student’s personal work hours | Total hours |
| Seminar | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 B1 B2 B3 B4 B5 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8 | 33 | 48 | 81 |
| Mixed objective/subjective test | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 B1 B3 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8 | 1 | 20 | 21 |
| Supervised projects | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 B1 B2 B3 B4 B5 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8 | 4 | 20 | 24 |
| Speaking test | A1 A6 A13 A15 A16 A17 A29 A33 A35 B1 B5 B6 B7 C2 | 2 | 20 | 22 |
| Personalized attention | 2 | 0 | 2 | |
| (*)The information in the planning table is for guidance only and does not take into account the heterogeneity of the students. | ||||
| Methodologies |
| Methodologies | Description |
| Seminar | Face-to-face pactical classes or practical classes via Teams in which students will work with the required explanations and receive the necessary information to develop their written and oral communicative skills. Prior preparation will be required for these classes. |
| Mixed objective/subjective test | Based upon course content, the face-to-face written exam or virtual online exam may consist of any of the following: grammar, short answers, composition, asking and answering questions, formal and informal English, phrasal verbs, verbal tenses, sequence linkers, correcting mistakes, active and passive voices, multiple choice questions via Teams etc. |
| Supervised projects | Supervised learning process aimed at helping students to work independently in a range of contexts (academic and professional). Focused primarily on learning ‘how to do things’ and on encouraging students to become responsible for their own learning. |
| Speaking test | The face-to-face speaking texts or speaking tests via Teams will be based upon course content, will be timed, and public and/or recorded. |
| Personalized attention |
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| Assessment | |||
| Methodologies | Competencies | Description | Qualification |
| Supervised projects | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 B1 B2 B3 B4 B5 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8 | There are four assignments to hand in and each assignment will have a value of 5% of the final grade for a total of 20%. The assignments are: 1) an explanation of a procedure related to tourism using connectors; 2) an outline itinerary to a destination outside of Spain and a text explaining it using the verbal tenses of the future (present simple, present continuous and future continuous); 3. An eight-section brochure written in the passive voice with general information about the itinerary mentioned in assignment number 2; and 4) a CV and a cover letter for a professional position in tourism. A minimum grade of 5 is required to obtain points for each assignment. All assignments will have deadlines and will be delivered and corrected via email. | 20 |
| Speaking test | A1 A6 A13 A15 A16 A17 A29 A33 A35 B1 B5 B6 B7 C2 | There will be two oral tests: The final oral presentation (30% of the grade) will be an itinerary to a destination outside of Spain, will have a minimum duration of five (5) minutes and will be public and in person or recorded via Teams. All students will send the presentations to an email before the exhibition. A job interview (10% of the final grade) will be the second oral test that will be in a group with another student or students. The interview will be public and in person or recorded via Teams. | 40 |
| Mixed objective/subjective test | A1 A6 A13 A15 A16 A17 A24 A29 A33 A35 B1 B3 B6 B7 C1 C2 C3 C4 C5 C6 C7 C8 | It will be a face-to-face multiple-choice test through Teams or non-face-to-face through Teams. It will be a test that will consist of twenty questions with four (4) options to choose from, with one or more possible correct answers. If there is more than one correct answer, it will be necessary to match all the correct answers in order for the question to score. The test will have a time limit of sixty (60) minutes and the use of books and notes will be allowed during the exam. The test will be based on the contents of the subject. | 40 |
| Assessment comments | |||
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Students who fail the first opportunity evaluation will only have to repeat the failed tests, including the assignments, in the second opportunity evaluation in July. This is only valid for the two opportunities of the current academic year. |
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| Sources of information |
| Basic |
(). .
(). .
(). Airport Procedures. https://www.extravelmoney.com/blog/airport-procedures-step-by-step/
(). American and British Englsih. American and British English: https://www.youtube.com/watch?v=2nAnT3PASak&feature=youtu.be
(). American and British Englsih. American and British English: https://www.you https://www.boredpanda.com/british-american-english-di
Alcaraz Varó, Enrique - et al. (2000). Diccionario de términos de turismo y de ocio. Inglés-Español, Spanish-English. Ariel Reference
Harding, Keith (2009). Going International. Oxford Univ. Press
Duckworth, Michael (). Going International: English for Tourism. Workbook.. Oxford Univ. Press
(). Howjsay.com.
(). http://englishfortourismstudies.blogspot.com/.
(). http://grammar.ccc.commnet.edu/grammar/.
(). http://topics.blogs.nytimes.com/author/philip-b-corbett/.
(). http://www.aresearchguide.com/.
(). http://www.businesstraveller.com/loyalty/.
(). http://www.englishclub.com/english-for-work/airline.htm.
(). http://www.eslflow.com/Tourismlessons.html.
(). http://www.seatalk.info/.
(2003). New Oxford Dictionary of English. Oxford Univ. Press
(). Possessive Gerunds. Possessive Gerunds: https://www.youtube.com/watch?v=14VcFBmoQmw&feature=youtu.be
(). Possessive Gerunds. Possessive Gerunds: https://www.btb.termiumplus.gc.ca/tpv2guides/guides/wrtps/indexeng.html?lang=eng |
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