Temas Subtemas
Understanding the basic language of business Describing a company: management and organisational structure; facilities; departments; functions; working conditions; remuneration. Business plans.
Telephone language Telephone conventions: specific vocabulary
Effective note taking and abbreviations
Customer service: dealing with problems and handling complaints on the telephone.
Meetings and negotiations Calling a meeting (written)
Agenda (written)
Chairing and participating in meetings and negotiations
Minutes (written)
Professional presentation skills: Preparation and delivery:
Introduction
Arguments
Conclusions
Q&A
Visuals
Intonation and pauses