Teaching GuideTerm Faculty of Computer Science |
Grao en Enxeñaría Informática |
Subjects |
Calidade na Xestión TIC |
Sources of information |
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Identifying Data | 2015/16 | |||||||||||||
Subject | Calidade na Xestión TIC | Code | 614G01211 | |||||||||||
Study programme |
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Descriptors | Cycle | Period | Year | Type | Credits | |||||||||
Graduate | 1st four-month period |
Curso adap. Enx. Téc. Informática | Obligatoria | 6 | ||||||||||
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Basic |
Office of Government Commerce (2012). Passing your ITIL Foundation exam. The Stationery Office Brady Orand (2011). Foundations of IT Service management with ITIL 2011. CreateSpace Peter Farenden (2011). ITIL for dummies. Oxford : John Wiley & Sons |
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Complementary |
Cabinet Office (2011). ITIL Service Strategy. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Design. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Transition. TSO (The Stationery Office) Cabinet Office (2011). ITIL Service Operation. TSO (The Stationery Office) Cabinet Office (2011). ITIL Continual Service Improvement. TSO (The Stationery Office) |
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