Teaching GuideTerm University College of Tourism |
Grao en Turismo |
Subjects |
Inglés no Contorno Profesional |
Contents |
Identifying Data | 2016/17 | |||||||||||||
Subject | Inglés no Contorno Profesional | Code | 662G01045 | |||||||||||
Study programme |
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Descriptors | Cycle | Period | Year | Type | Credits | |||||||||
Graduate | 1st four-month period |
Fourth | Optativa | 6 | ||||||||||
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Topic | Sub-topic |
Doing business with the world. | An introduction to professional communication in English - courtesy and intercultural communication. Hofstede's dimensions of culture Communication styles: dealing with customers/guests from different countries |
Understanding the basic language of business | Describing a company: management and organisational structure; facilities; departments; functions; working conditions; remuneration |
Telephone language | Telephone conventions: specific vocabulary Taking notes: numbers and abbreviations Customer service: dealing with problems and handling complaints |
Meetings and negotiations | Calling a meeting (written) Agenda (written) Chairing and participating in meetings and negotiations Minutes (written) |
Professional presentation skills: discourse in product and destination management (II): presentations in English: introductions, arguments, conclusions, questions and answers, debates and comments. | Preparation and delivery: Introduction Arguments Conclusions Q&A Visuals Intonation and pauses |
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