Teaching GuideTerm University College of Tourism |
Grao en Turismo |
Subjects |
First Modern Language II: English |
Contents |
Identifying Data | 2018/19 | |||||||||||||
Subject | First Modern Language II: English | Code | 662G01028 | |||||||||||
Study programme |
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Descriptors | Cycle | Period | Year | Type | Credits | |||||||||
Graduate | 2nd four-month period |
Third | Obligatory | 6 | ||||||||||
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Topic | Sub-topic |
Hotel branding | Types of hotels: descriptions, locations, facilities and services, etc. Current and future hotel trends Language skills: speaking, listening, writing, reading and translation. |
Translation in the hospitality industry | 1. The value of translation as a language learning exercise. 2. The object /importance of translation in the tourism industry. 3. The importance of effective communication. 4. The use of ICTs in translation. 5. Tourism as a language for specific purposes. 7. The sub-genres of the language of tourism. 8. The process of translation: before, during and after. 9. Practice in translating hospitality industry based texts of various types - e.g. descriptions of hotels, facilities and services, websites, booking and other procedures, hotel information and communications to guests before, during and after their stay. |
Hotel grading and standards: writing, reading and speaking |
Hotel standards and inspection. Customer service: guest satisfaction: responding to comments and complaints. Written internal and external communications: websites: selling; terms and conditions; customer relations; online reputation; 1. Layout 2. Informal and formal language 3. Structure and organisation. 4. Communicative impact |
Running a hotel: speaking, listening and reading | Qualities and skills of an effective manager. 1. Discussion of previous/future work experiences and/or internships. 2. Organising a hotel - talking about departments, employees, renovation, etc. 4. Discussion of workplace situations and work ethics issues. |
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