Teaching GuideTerm Faculty of Philology |
Grao en Turismo |
Subjects |
First Modern Language II: English |
Contents |
Identifying Data | 2022/23 | |||||||||||||
Subject | First Modern Language II: English | Code | 662G01028 | |||||||||||
Study programme |
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Descriptors | Cycle | Period | Year | Type | Credits | |||||||||
Graduate | 1st four-month period |
Third | Obligatory | 6 | ||||||||||
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Topic | Sub-topic |
Hotel branding | Types of hotels: descriptions, locations, facilities and services, etc. Current and future hotel trends. Use of English: Review of common errors (grammar, syntax, spelling etc.) Intonation |
Effective business communications in the hotel and tourism industry |
Customer service and guest satisfaction: responding to comments and complaints. Written internal and external communications: business plans and reports, stakeholder relations, customer relations. 1. Layout 2. Informal and formal language 3. Structure and organisation. 4. Communicative impact |
Running a tourism business | 1. Discussion of previous/future work experiences and/or internships. 2. Organising a hotel - talking about departments, employees, renovation, etc. 4. Discussion of workplace situations and work ethics issues. Language skills: speaking, reading and listening. |
Academic English | An introduction to the language of academic English. Writing an abstract in English. Punctuation. |
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