Teaching GuideTerm Faculty of Tourism |
Grao en Turismo |
Subjects |
English in the Workplace |
Contents |
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Identifying Data | 2023/24 | |||||||||||||
Subject | English in the Workplace | Code | 662G01045 | |||||||||||
Study programme |
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Descriptors | Cycle | Period | Year | Type | Credits | |||||||||
Graduate | 1st four-month period |
Fourth | Optional | 6 | ||||||||||
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Topic | Sub-topic |
Understanding the basic language of business | Describing a company: management and organisational structure; facilities; departments; functions; working conditions; remuneration. Business plans. Working in multi-cultural environments |
Telephone language | Telephone conventions: specific vocabulary Effective note taking and abbreviations Customer service: dealing with problems and handling complaints on the telephone. |
Meetings and negotiations | Calling a meeting (written) Agenda (written) Chairing a meeting Negotiating Minutes (written) |
Professional presentation skills: | Preparation and delivery: Introduction Arguments Conclusions Q&A Visuals Intonation and pauses |
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