Guía DocenteCurso
Facultade de Filoloxía
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Grao en Turismo
 Asignaturas
  Inglés no Contorno Profesional
   Contidos
Temas Subtemas
Understanding the basic language of business Describing a company: management and organisational structure; facilities; departments; functions; working conditions; remuneration. Business plans.
Telephone language Telephone conventions: specific vocabulary
Effective note taking and abbreviations
Customer service: dealing with problems and handling complaints on the telephone.
Meetings and negotiations Calling a meeting (written)
Agenda (written)
Chairing and participating in meetings and negotiations
Minutes (written)
Professional presentation skills: Preparation and delivery:
Introduction
Arguments
Conclusions
Q&A
Visuals
Intonation and pauses
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