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Teaching GuideTerm Faculty of Computer Science |
| Grao en Enxeñaría Informática |
 Subjects |
| ICT Management Standards |
| Contents |
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| Identifying Data | 2019/20 | |||||||||||||
| Subject | ICT Management Standards | Code | 614G01046 | |||||||||||
| Study programme |
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| Descriptors | Cycle | Period | Year | Type | Credits | |||||||||
| Graduate | 2nd four-month period |
Third | Optional | 6 | ||||||||||
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| Topic | Sub-topic |
| Introduction | IT and organizations Service Management |
| Good Practices in Service Management | General ideas Introduction to ITIL v3 |
| The Service Lifecycle | Service Lifecycle Service Strategy Service Design Service Transition Service Operation Continual Service Improvement |
| Service Design | General concepts and definitions Key principels and models Processes |
| Service Transition | General concepts and definitions Key principles and models Processes |
| Service Operation | General concepts and definitions Key principles and models Processes Functions |
| Service Strategy | Introduction Processes |
| Continual Service Improvement | Key principles and definitions Processes |
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