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Teaching GuideTerm Faculty of Computer Science |
| Grao en Enxeñaría Informática |
 Subjects |
| ICT Management Standards |
| Contents |
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| Identifying Data | 2022/23 | |||||||||||||
| Subject | ICT Management Standards | Code | 614G01046 | |||||||||||
| Study programme |
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| Descriptors | Cycle | Period | Year | Type | Credits | |||||||||
| Graduate | 2nd four-month period |
Third | Optional | 6 | ||||||||||
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| Topic | Sub-topic |
| Introduction | * IT, services and service management * IT Service Quality Management: ITIL * Anatomy of a Service * Processes, Functions and Roles |
| Good Practices in Service Management | * Basic and general concepts * Introduction to ITIL v3 |
| The Service Lifecycle | * Service Strategy * Service Design * Service Transition * Service Operation * Continual Service Improvement * Continual Feedback Loop |
| Service Strategy | * Introduction * Purpose, Objectives and Scope * Processes * Strategy Management for IT Services * Service Portfolio Management * Financial Management for IT Services * Business Relationship Management * Demand Management |
| Service Design | * Introduction * Purpose, Objectives * Basic concepts and definitions * Processes |
| Service Transition | * General concepts and definitions * Key principles and models * Processes |
| Service Operation | * General concepts and definitions * Key principles and models * Processes * Functions |
| Continual Service Improvement | * Key principles and definitions * Processes |
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