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Teaching GuideTerm Faculty of Computer Science |
| Grao en Enxeñaría Informática |
 Subjects |
| ICT Management Standards |
| Sources of information |
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| Identifying Data | 2019/20 | |||||||||||||
| Subject | ICT Management Standards | Code | 614G01046 | |||||||||||
| Study programme |
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| Descriptors | Cycle | Period | Year | Type | Credits | |||||||||
| Graduate | 2nd four-month period |
Third | Optional | 6 | ||||||||||
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| Basic |
Office of Government Commerce (2012). Passing your ITIL Foundation exam. The Stationery Office
Brady Orand (2011). Foundations of IT Service management with ITIL 2011. CreateSpace
Peter Farenden (2011). ITIL for dummies. Oxford : John Wiley & Sons |
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| Complementary |
Cabinet Office (2011). ITIL Service Strategy. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Service Design. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Service Transition. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Service Operation. TSO (The Stationery Office)
Cabinet Office (2011). ITIL Continual Service Improvement. TSO (The Stationery Office) |
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