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Guía DocenteCurso Escola Universitaria de Turismo |
| Grao en Turismo |
 Asignaturas |
| Inglés no Contorno Profesional |
| Contidos |
| Datos Identificativos | 2016/17 | |||||||||||||
| Asignatura | Inglés no Contorno Profesional | Código | 662G01045 | |||||||||||
| Titulación |
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| Descriptores | Ciclo | Período | Curso | Tipo | Créditos | |||||||||
| Grao | 1º cuadrimestre |
Cuarto | Optativa | 6 | ||||||||||
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| Temas | Subtemas |
| Doing business with the world. | An introduction to professional communication in English - courtesy and intercultural communication. Hofstede's dimensions of culture Communication styles: dealing with customers/guests from different countries |
| Understanding the basic language of business | Describing a company: management and organisational structure; facilities; departments; functions; working conditions; remuneration |
| Telephone language | Telephone conventions: specific vocabulary Taking notes: numbers and abbreviations Customer service: dealing with problems and handling complaints |
| Meetings and negotiations | Calling a meeting (written) Agenda (written) Chairing and participating in meetings and negotiations Minutes (written) |
| Professional presentation skills: discourse in product and destination management (II): presentations in English: introductions, arguments, conclusions, questions and answers, debates and comments. | Preparation and delivery: Introduction Arguments Conclusions Q&A Visuals Intonation and pauses |
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